Frequently Asked Question!
For customer service inquiries only, please mail [email protected].
Our customer service team aims to respond to all E-mails within 24-48 hours.
All the orders are dispatched within 2-7 Business days from our warehouse after receiving the order. Please note our fulfilment and shipping estimates
depends on Customer location and shipping estimates might increase for your order during Public Holidays and busy periods.
Yes, Please check our Product Return and Refund Policy to know more.
Please mail to queenofhillscnr.com with your order
number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
We are Ready to Co-operate in to Corporate Gift System, ensure to deliver Customized Gift Chocolate boxes and Hampers are supplied regularly to many major Companies, banks, large retailers, jewellers.